The Course
At Stonebridge Health, we believe that exceptional care begins with exceptional training. This course is designed to welcome you into our mission-driven, patient-centered culture while equipping you with the knowledge, tools, and mindset needed to thrive on our multidisciplinary team.
Whether you're joining us as a chiropractic assistant, medical staff member, physical therapy provider, or front desk coordinator, this course will give you a clear roadmap of what excellence looks like at every level of our organization.
In this course, you'll learn:
- Who we are, what we believe in, and why our core values matter
- What a world-class patient experience looks like — from first call to final visit
- How our chiropractic, physical therapy, and medical teams collaborate for optimal outcomes
- Practical skills like phone scripting, internal referrals, scheduling, and handling common patient questions
- The basics of HIPAA, insurance, professionalism, and financial transparency
- How to communicate clearly and confidently with patients and teammates
Our Promise:
You won’t just learn the how — you’ll understand the why. And you’ll be supported by a team that is committed to helping you grow, serve, and make an impact in the lives of the patients we care for every day.
Let’s get started. Welcome to the Stonebridge Health family!
Curriculum
- Welcome to Stonebridge Health: Culture & Core Values
- Patient Experience Standards: What Excellence Looks Like
- HIPAA, Compliance, and Professionalism in Healthcare
- How Our Multidisciplinary Team Works Together
- Phone Scripting, Scheduling, and Internal Referrals
- Using ChiroTouch – Navigation & Best Practices
- Using Aloha – Navigation & Best Practices
- Insurance Basics, Time-of-Service Discounts, and Financial Transparency
- Customer Service Scripts: Handling Common Patient Questions
- Tools and Equipment Tour – Front & Back Office
- Team Communication
- Chiropractic Patient Flow: Day 1 to Maintenance
- SOAP Note Writing & Documentation Standards
- Scripting: Explaining Chiropractic to Patients
- “Touch & Tell” Training: Muscle Education During Soft Tissue Work & Palpation
- Re-Exam Procedures & Progress Tracking
- Support Roles for CAs: Soft Tissue, Therapies, Charting
- Special Populations: Pediatric, Prenatal, and Geriatric Care Tips
- Referral Protocols: When to Involve PT or Medical Team
- Review of Chiropractic Metrics: PVA, Conversion, Retention
- Chiropractic Techniques & Protocols
- Soft Tissue Techniques & Protocols
- Chiro Intern Essentials
- Initial Evaluation Flow: From Check-In to HEP
- Functional Movement Screens & Patient Goal Setting
- Therapeutic Exercise Progression Models
- Documentation Protocols in the PT Room
- Treatment Plans: Acute, Subacute, and Chronic Cases
- Co-Treatment Strategies with Chiropractic and Medical
- Post-Surgical Rehab Considerations
- Tracking Functional Milestones & Outcome Measures
- PTA Intern Essentials
- New Patient Intake & Medical History Review
- Co-Management with PT and Chiropractic for MSK Cases
- Lab Ordering, Results, and Follow-Up Best Practices
- Injection Protocols: HA
- Injection Protocols: PRP
- Injection Protocols: A2M
- Injection Protocols: Ozone
- Injection Protocols: TPI
- Injection Protocols: Regenerative Therapies
- Injection Protocols: IV Therapy
- Peptide Therapy Overview
- Botox/Xeomin Overview
- Weight Loss Program Protocols & Support Materials
- Post-Injection Care & Follow-Up Tracking
- Spinal Decompression & Traction: Indications & Protocols
- Class IV Laser Therapy: Indications & Protocols
- Shockwave Therapy: Indications & Protocols
- Foot Levelers Orthotics: Indications & Protocols
- ProAdjuster 360: Indications & Protocols
- Dry Needling: Indications & Protocols
- Electric Muscle Stimulation: Indications & Protocols
- Therapeutic Ultrasound: Indications & Protocols
- Diagnostic Ultrasound: Indications & Protocols
- DME: Durable Medical Equipment